Security Center
Your security is our priority. Learn how to recognize threats, protect your accounts, and report suspicious activity.
How We Protect You
256-Bit Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Multi-Factor Authentication
Online and mobile banking require additional verification beyond your password to prevent unauthorized access.
24/7 Fraud Monitoring
Our systems continuously monitor transactions for suspicious activity and will alert you to potential fraud.
Automatic Session Timeout
Online banking sessions automatically end after a period of inactivity to protect your account if you step away.
Secure Mobile Banking
Our mobile app uses biometric authentication and device verification to ensure only you can access your accounts.
Card Controls
Instantly lock and unlock your debit card, set spending limits, and receive real-time transaction alerts.
Recognize Common Threats
Phishing Emails
Fraudulent emails that appear to come from Horizon Bank asking you to verify account information, click suspicious links, or download attachments. We will never ask for your password or PIN via email.
How to protect yourself:
- Check the sender's email address carefully
- Don't click links in unexpected emails
- Forward suspicious emails to us
Phone Scams (Vishing)
Callers impersonating bank employees, government agencies, or tech support requesting account numbers, Social Security numbers, or remote access to your computer.
How to protect yourself:
- Hang up and call us directly at (402) 786-2555
- Never give account info to unsolicited callers
- We will never ask for your full SSN by phone
Text Message Fraud (Smishing)
Fake text messages claiming your account has been locked or a suspicious transaction was detected, with links to fraudulent websites designed to steal your credentials.
How to protect yourself:
- Don't click links in unexpected text messages
- We will never text you asking for your PIN
- Contact us directly if you're unsure
Card Skimming
Devices attached to ATMs or point-of-sale terminals that capture your card information. Criminals may also use hidden cameras to record your PIN entry.
How to protect yourself:
- Inspect ATMs for loose or unusual attachments
- Cover the keypad when entering your PIN
- Use contactless payments when possible
- Tap to Pay
Identity Theft
Criminals using stolen personal information to open accounts, file tax returns, or make purchases in your name. Early detection is critical to limiting damage.
How to protect yourself:
- Monitor your credit reports regularly
- Shred documents with personal information
- Use strong, unique passwords for each account
Online Shopping Fraud
Fake websites or too-good-to-be-true deals designed to steal your payment information or deliver counterfeit goods.
How to protect yourself:
- Shop only on secure (HTTPS) websites
- Use credit cards for better fraud protection
- Be wary of deals that seem too good to be true
What Horizon Bank Will Never Do
- Call or text asking for your PIN or online banking password
- Send an email asking you to click a link to verify your account
- Ask for your full Social Security number over the phone
- Request remote access to your computer or mobile device
- Threaten to close your account unless you provide information immediately
- Send unsolicited text messages with links to click
- Ask you to transfer money to a 'safe account'
- Request payment via gift cards or wire transfers to resolve an issue
If anyone contacts you claiming to be from Horizon Bank and asks for any of the above, hang up and call us directly at (402) 786-2555.
How to Report Fraud
Lost or Stolen Card
Report a lost or stolen debit card immediately to prevent unauthorized use.
(888) 263-3370Available 24/7
Suspicious Activity
Report unauthorized transactions or suspicious account activity.
(402) 786-2555Mon–Fri 8:00 AM – 5:00 PM
Phishing Emails
Forward suspicious emails claiming to be from Horizon Bank.
info@horizonbankne.comDo not click any links in the email